Privacy Policy

NeuAge Institute Privacy Policy

This Privacy Policy governs the manner in which NeuAge Institute (“NAI”) collects, uses, maintains, and discloses information collected directly from users (including site visitors, applicants, customers, students, and graduates, referred to collectively as “User” throughout this policy) using the Institute (https://neuageinstitute.com) and affiliated websites, mobile apps, browser extensions, and API-accessible databases (“Service”). This privacy policy applies to all products and services offered by NAI. This Privacy Policy governs our data collection, processing, and usage practices and describes your choices regarding the use, access, and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the NAI websites or services. NAI collects and maintains the personal information of students, alumni, and other individuals, including faculty, staff, visiting academics, and private citizens, who utilize services provided by the Institute. The primary purpose of collecting personal information by the Institute is to facilitate its operational functions and administer relationships between the Institute and its students, alumni, employees, clients, suppliers, partners, and other relevant parties. The Institute utilizes and discloses personal information in accordance with this Statement unless otherwise indicated at the time of collection. Questions regarding this collection should be directed to the Head of Student Services.

Data Collection

We may gather personal data and identification details from Users through various means, including, but not limited to, their visits to our site, registration on the platform, inclusion by their employer or organization, placing orders, subscribing to newsletters, responding to surveys, filling out forms, and engaging with other activities, services, features, or resources provided by NAI. The specific information requested depends on the user’s role. For instance, newsletter subscribers may only need to provide their name and email address, while students are required to furnish more comprehensive personal details to ensure academic integrity. Consequently, depending on the nature of the association with NAI, Users may be prompted for details such as their name, email address, mailing address, phone number, profile photo, and similar directory data, as well as personally identifiable information like social security numbers, demographic details, billing information, and other data essential for processing student enrollment or registration information. Sensitive information such as credit card numbers and social security numbers are solely collected through compliant and secured platforms. We only collect personal data from Users if they willingly provide such information to us. Users reserve the right to decline to provide personally identifiable information; however, this may restrict their participation in NAI-sponsored activities or enrollment in the institution.

Additionally, we may collect non-personal identification information regarding Users whenever they interact with our site and associated services. This non-personal identification information may encompass, but is not restricted to, browser details, operating systems, IP addresses, software versions, device types, and other technical information pertaining to the User’s device and software. This data, referred to as Navigational Information, is employed to operate and enhance our websites and services. Navigational Information may also be used, either independently or in conjunction with Personal Information, to furnish personalized content about NAI. All operations, initiatives, and technologies involved in collecting, utilizing, retaining, and disclosing personal information undergo assessment to safeguard individuals’ privacy. In order to cater to the needs of the NeuAge Institute community, the Institute may employ your information for various purposes, including:

Recruitment, admissions, registration, academic programs, evaluations, and graduation;
Assessment of academic and non-academic programs;
Matters related to employment;
Support for student associations, retiree associations, and the University’s Alumni Association;
Provision of financial assistance, awards, and payment of fees;
Alumni engagement and fundraising activities;
Institutional planning and generation of statistics;
Centralization or sharing of service provision among academic units, administrative services, and programs;
Reporting to government agencies, funding bodies, and professional licensing entities;
Ensuring safety and security within the Institute environment;
Detection, monitoring, and prevention of policy, regulation, and procedure non-compliance;
Promotion through various forms of publications, including print, electronic, and internet mediums.

Log Files

When utilizing our services or accessing content provided by us, NAI automatically gathers details concerning your computer’s hardware and software. This data may encompass your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our platform (such as HTML pages, graphics, etc.), operating system, clickstream data, access times, and referring website addresses. NAI utilizes this information to offer assistance related to inquiries about studies or studying with NAI, as well as to compile general statistics regarding the usage of the NAI Website. To fulfill these objectives, we correlate this automatically collected data with Personal Information such as name, email address, address, and phone number.

Third Parties

Occasionally, we may acquire Personal Information about you from third-party outlets, which may include publicly accessible sources like social media platforms, professional organizations, such as instances where graduates achieve industry certifications, and entities such as the Department of Education.

Information About Children

Our website is not designed for or directed towards children, and we do not knowingly or intentionally gather information about children of compulsory age without parental consent or notification. For instance, compulsory age students may submit applications for admission to NAI. If you suspect that we have collected information about a compulsory aged child without consent, please reach out to us at info@neuageinstitute.com, so we can promptly remove the information.

The website of NAI refrains from:

Acquiring online contact details without prior parental consent or notification, which will incorporate an opportunity for the parent to prohibit the use of the information and participation in the activity. Without prior parental consent, online information will solely be utilized to directly respond to the child’s request and will not be utilized for other purposes without prior parental consent.
Obtaining personally identifiable offline contact information without prior parental consent.
Disclosing any personally identifiable information to third parties without prior parental consent.
Permitting the public posting or distribution of personally identifiable contact information without prior parental consent.
Tempting individuals with the promise of a special game, prize, or other activity to disclose more information than is necessary to participate in the activity.

Compliance With Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy. We will never sell your Personal Information to any third party.

Use of Personal Information

In addition to the purposes outlined elsewhere in this Privacy Policy, NAI may utilize your Personal Information to:

Share NAI’s programs, services, and informational content with you based on your contact preferences.
Provide information about NAI’s programs and services in accordance with your contact preferences.
Fulfill legal obligations.

The legal basis for collecting and utilizing the described personal information will vary depending on the specific context and the nature of the information collected. Generally, we will collect personal information from you only with your consent, when necessary to fulfill a contract with you, or when the processing is in our legitimate interests and does not override your data protection interests or fundamental rights and freedoms. There may be cases where we also have a legal obligation to collect personal information from you.

If we request personal information to comply with a legal requirement or to fulfill a contract with you, we will clearly indicate this at the relevant time and inform you whether providing your personal information is mandatory or optional (as well as the potential consequences of not providing your personal information). Similarly, if we collect and use your personal information based on our legitimate interests (or those of any third party), we will transparently explain to you at the appropriate time what those legitimate interests entail.

Student Testimonials and Comments

On our website, we publish testimonials, reviews, and comments from users, which may include Personal Information. Before posting a user’s name, location, program, and testimonial, we secure the consent of each student. Users have the option to request that testimonials, reviews, and comments include only the initial of their last name and only their state instead of their town and state.

Use of Credit Card Information

Should you provide us with billing or personal credit information, we utilize it exclusively for assessing your financial eligibility and/or facilitating payment collection. We enlist the services of a compliant third-party service provider to oversee credit card processing. This provider is strictly prohibited from storing, retaining, or utilizing the information you provide for any purpose other than credit card processing on our behalf.

SMS Messaging

NAI is committed to protecting your privacy. Our SMS Messaging Privacy Policy (“Policy”) governs how we collect and use information about you in relation to the NAI text message marketing program(s) (the “Messaging Service”), which we make available to you through a third-party service provider.

By using the Messaging Service, you agree to the terms of this Policy. NAI reserves the right, in our sole discretion, to modify or change this Policy at any time with or without prior notice to you. This Policy, and any changes, are effective as soon as posted and supersede any prior Policies. Your continued use of the Messaging Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

Collection of Information

Through your use of the Messaging Service, we will receive Personal Information through our third-party service provider. “Personal Information” is information that individually identifies you, such as your mobile phone number you provided when signing up for the Messaging Service, any user or screen name that you select in connection with the Messaging Service, any comments or feedback regarding the Messaging Service that you send to us, or any other information that you choose to include in messages you send through the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.

If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.

Use of Information

We use Personal Information to deliver, analyze, maintain and support the Messaging Service. We may also use Personal Information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

Sharing of Information

NAI will not rent or sell your Personal Information to other companies or individuals unless we have your consent. We may use or disclose Personal Information in any of the following limited circumstances:

We have your consent.
We need to enforce our Terms of Service.
We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf or providing the Messaging Service to you. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, NAI is not accountable in any way for any liability or reimbursement.
We provide Personal Information to a company controlled by, or under common control with, NAI for any purpose permitted by this Policy.
We transfer Personal Information about you if NAI is, or its assets are, acquired by or merged with another company.
We believe disclosure of Personal Information is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.

From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.

Protection of Information

NAI takes a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. You should note that in using the Messaging Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party provider’s SMS delivery platform or your carrier network). While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. By using the Messaging Service, you agree that NAI is not liable for any unintentional disclosure.

Children and Intended Audience

The Messaging Service is not intended for children under the age of 18 and NAI does not knowingly collect information from children under the age of 18.

Children should not submit any Personal Information without the permission of their parents or guardians. By using the Messaging Service, you are representing that you are at least 18, or that you have your parents’ permission to use the service.

Retention of Information

We retain your Personal Information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.

Choices and Controls

Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

Personal Information Retention

The duration for which we retain information collected about you varies depending on the type of information, as elaborated below. As a higher education institution, NAI is typically mandated to indefinitely maintain all student records. However, records for applicants may be purged in accordance with state and federal regulations.

We keep Personal Information that you provide to us as long as there is an ongoing legitimate business necessity to do so. For instance, this may entail retaining information to contact you regarding your interest in studying with NAI, in line with the terms outlined in your Enrollment Agreement, or to comply with legal obligations, resolve disputes, and uphold agreements.

Upon the cessation of any ongoing legitimate business or educational necessity to store or process your Personal Information, we securely dispose of information that is not part of a formal student record in compliance with state and federal regulations.

If you have opted to receive marketing communications from us, we maintain information about your marketing preferences for a reasonable period from the date of your last indication of interest in our content, products, or services, such as the last time you interacted with an email from us or ceased using your Learning Management System account. Information derived from cookies and other tracking technologies is retained for a reasonable period from the date of its creation.

Service Providers

We enlist the assistance of other firms and individuals to aid us in delivering services to our Users, and on occasion, we may need to share your information with them to facilitate the provision of information, products, or services to you. These collaborations may involve tasks such as data analysis, statistical analysis, credit card payment processing, and customer service or support. Whenever we share your information with such entities, we explicitly mandate that they acknowledge and abide by our privacy and customer data handling policies, and we ensure that data sharing is conducted under contractual agreements.

Compelled Disclosure

We retain the privilege to utilize or reveal your Personal Information if mandated by law or if we reasonably deem that such utilization or disclosure is essential to safeguard our rights, ensure your safety or the safety of others, investigate fraudulent activities, or comply with a law, court order, or legal procedure. Additional details regarding our obligation to disclose student information can also be accessed online through the guidelines outlined for the Family Educational Rights and Privacy Act (FERPA).

Managing Your Personal Information

You possess the following rights concerning data protection:

You may request access, correction, updates, or deletion of your personal information.
You have the right to object to the processing of your personal information, request the restriction of processing, or seek the portability of your personal information.
If we have obtained and processed your personal information based on your consent, you have the authority to withdraw your consent at any time. The withdrawal of your consent will not affect the legality of any processing carried out before your withdrawal, nor will it affect processing of your personal information conducted under lawful processing grounds other than consent.
You retain the right to lodge a complaint with a data protection authority regarding our collection and utilization of your personal information.
To exercise any of these rights, please reach out to us at info@neuageinstitute.com. We will promptly address your request to amend, rectify, or erase your information within a reasonable timeframe and inform you of the steps taken.

Opt-in/Opt-out

You have the choice to opt-out of receiving communications from NAI at any time.

NAI offers the following options for removing your information from our database, to cease receiving future communications, or if you no longer wish to avail yourself of our services. However, please note that students cannot opt out of receiving transactional emails related to their account with us under the terms of an Enrollment Agreement.

You can manage your preferences, including opting out of electronic communications entirely, by utilizing the Unsubscribe function located in the footer of NAI newsletters. Please be aware that this option may not be available within transactional emails sent under a legal requirement, such as student notifications mandated by the terms of the Enrollment Agreement.

Confidentiality

NAI upholds the confidentiality of all student records. As an institution of higher education, the confidentiality of student records is regulated by the Family Educational Rights and Privacy Act (FERPA).

Student Records, Privacy and FERPA

About Student Records, Privacy & FERPA

NAI maintains records for each student. Student records include the student’s enrollment application and agreement, semester registration contract(s), any personal information necessary for the Institute’s business, transcripts, comments, evaluations, letters of concern and appreciation, and records of any Institute action. NAI staff and the applicable regulatory agencies have access to student files for educational and business purposes. Third-party access to student records is limited unless the student has provided written consent. Students have rights of inspection and correction of their records. Student information of a private, personal, or confidential nature that is provided to the Institute will only be disclosed in compliance within the Family Educational Rights and Privacy Act (FERPA). Information required for transcripts of all former students will be kept for at least 25 years from the date of termination of enrollment.

As an Institute of Higher Learning, the federal rules provided by FERPA govern student privacy.

FERPA requires that NAI maintains the confidentiality of academic and personal records of each student. Directory information, including name, major field of study, dates of attendance, degrees, honors and awards received, and enrollment status may be released at the discretion of the Registrar. If a student does not wish any of this information to be released, they must notify the Registrar once each year in writing by the end of the second week of the term.

To ensure maximum safeguards of information contained in a student’s personal record, NAI will disclose information of a confidential nature only to the student, to a parent/guardian claiming that student as a dependent (as demonstrated through provision of a copy of the parent/guardian’s most recent federal income tax return), or to a third party upon receipt of expressed written permission of the student.

FERPA does allow schools to disclose student records, without consent, to the following parties or under the following conditions (34 CFR § 99.31):

School officials with legitimate educational interest
Other schools to which a student is transferring
Specified officials for audit or evaluation purposes
Appropriate parties in connection with financial aid to a student
Organizations conducting certain studies for or on behalf of the school
Accrediting organizations
To comply with a judicial order or lawfully issued subpoena
Appropriate officials in cases of health and safety emergencies
State and local authorities, within a juvenile justice system, pursuant to specific state law

For more information about FERPA including what constitutes directory information, go to http://www.ed.gov/policy/gen/guid/fpco/index.html

NAI requires that all documents containing sensitive information be encrypted prior to transmission. This can include using a secure file sharing system or sharing documents via PDF secured with a password.

FERPA and the Solomon Amendment

The Solomon Amendment is a federal law that allows military recruiters to access some address, biographical, and academic program information for students age 17 and older.

Under the Solomon Amendment, it is required that the institution fill certain military requests for student recruiting information. Information that can be included: name, address, telephone, date /place of birth, program of study, class level, most recently attended schools. Information that can not be included: social security, race, ethnicity, nationality, GPA, grades, religion, low performing students list, students with defaulted loans list. The Solomon Amendment allows personally identifiable student information to be released to recruiters that would have been denied them under FERPA.

Definition—“Student Recruitment Information” or “Solomon Information”

Name
Address (home and mailing)
Telephone (home and mailing)
Age (is not defined as directory information at NAI)
Place of birth (is not defined as directory information at NAI)
Level of education
Academic major
Degrees received
Educational institution in which the student was most recently enrolled

Procedure for Releasing Information to Military Recruiter

Under the Solomon Amendment, information will be released for military recruitment purposes only. The military recruiters may request student recruitment information once each term or semester for each of the 12 eligible units within the five branches of the service:

Army: Army, Army Reserve, Army National Guard
Navy: Navy, Navy Reserve
Marine Corps: Marine Corps, Marine Corps Reserve
Air Force: Air Force, Air Force Reserve, Air Force National Guard
Coast Guard: Coast Guard, Coast Guard Reserve

The request should be submitted in writing on letterhead clearly identifying the unit of service requesting the student recruitment information. The request should specify whether the information needed is for the current or previous semester.

Annual Notice of Rights Under FERPA

The Family Educational Rights and Privacy Act of 1974 (FERPA) as amended was designated to protect the privacy of educational records. FERPA affords eligible students certain rights with respect to their education records. (An “eligible student” under FERPA is a student who is 18 years of age or older or who attends a postsecondary institution at any age.)

These rights include:

The right to inspect and review the student’s education records within 45 days after the day NeuAge Institute (NAI) receives a request for access. A student should submit to the Registrar a written request that identifies the record(s) the student wishes to inspect. The school official will make arrangements for access and notify the student of the time and place where the records may be inspected. If the records are not maintained by the school official to whom the request was submitted, that official shall advise the student of the correct official to whom the request should be addressed.

The right to request the amendment of the student’s education records that the student believes is inaccurate, misleading, or otherwise in violation of the student’s privacy rights under FERPA. A student who wishes to ask NAI to amend a record should write the Registrar, clearly identify the part of the record the student wants to be changed, and specify why it should be changed. If NAI decides not to amend the record as requested, NAI will notify the student in writing of the decision and the student’s right to a hearing regarding the request for amendment. Additional information regarding the hearing procedures will be provided to the student when notified of the right to a hearing.

The right to provide written consent before NAI discloses personally identifiable information (PII) from the student’s education records, except to the extent that FERPA authorizes disclosure without consent. NAI discloses education records without a student’s prior written consent under the FERPA exception for disclosure to school officials with legitimate educational interests. A school official typically includes a person employed by NAI in an administrative, supervisory, academic, research, or support staff position (including law enforcement unit personnel and health staff); a person serving on the board of directors; or a student serving on an official committee, such as a disciplinary or grievance committee. A school official also may include a volunteer or contractor outside of NAI who performs an institutional service of function for which the school would otherwise use its own employees and who is under the direct control of the school with respect to the use and maintenance of PII from education records, such as an attorney, auditor, or collection agent or a student volunteering to assist another school official in performing his or her tasks. A school official typically has a legitimate educational interest if the official needs to review an education record to fulfill his or her professional responsibilities for NAI.

The right to file a complaint with the U.S. Department of Education concerning alleged failures by NAI to comply with the requirements of FERPA. The name and address of the office that administers FERPA is:

Student Privacy Policy Office

U.S. Department of Education

400 Maryland Avenue, SW

Washington, DC 20202

FERPA permits the disclosure of PII from students’ education records, without the consent of the student, if the disclosure meets certain conditions found in § 99.31 of the FERPA regulations. This only occurs in very limited instances, such as:

To verify student status: If you list your enrollment at NAI on an employment application, a potential employer may contact NAI to confirm that you are a current student at the Institute.

Including you on graduate lists: Graduation lists include your name, program(s) graduated, and city and state. These are published on NAI website and in press releases.

To verify graduation: Employers may call us to verify credentials, as may organizations with which you’ve applied for liability insurance or other benefits.