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FAQs

What does NAI offer online?

NAI Online learning is comprised of certificate programs and individual modules that are filled with practical training and concepts. Our curriculums are designed to challenge you to apply what you’ve learned to the real world.


Self-Paced Learning: With NAI Online learning, students can enjoy a web-based, interactive learning experience that allows you to access study materials online anytime. It’s the ideal choice for students who prefer a more engaging, computer-based learning environment and who cannot attend traditional classes.


Why should I take online courses?

If you are interested in improving and advancing your career but are unable to attend classes due to your location, obligations with work, family responsibilities or other reasons, then online learning is the perfect fit for you.


What are the prerequisites for Online Programs? Online Certificate Courses?

Certificates: The academic prerequisites for our online programs can be found within each program page.


Individual Modules: In general, there no prerequisites for online certificate courses. We welcome learners from all levels and experiences, so learners may choose to start with any course.

If you are unsure which course to take first or whether you qualify for our programs, please contact onlinelearning@neuageinstitute.com for more information.


What are the technical requirements for online or live-virtual learning?

A computer or mobile device with audio and internet access is required. The ability to view various document formats including PDF, Word and PowerPoint files is also required. We recommend using Google Chrome as the default browser for online learning with NAI.


What support do I receive as an online student? What if I have questions during my course?

Academic: Our self-paced online courses are designed to be self-study. However, should you have any questions, contact onlinelearning@neuageinstitute.com and our coordinator will connect you to our subject matter expert.

There are regular pre-scheduled instructor-led review classes that are available to online student to provide them with better understanding the concepts and to guide and answer any questions that students have.


Technical: You can reach our support team at onlinelearning@neuageinstitute.com Mon-Fri between 9am-5pm EST at 862-842-4200.


What are the admission deadlines to enroll in an online program or course?

Individual Modules: There are no admission deadlines to enrol in an online certificate courses. You can start any time by clicking on the REGISTER ONLINE button on each course information page.

Certificate Programs: You can find the start dates on the calendar.


How do I receive my certificate?

Individual Modules: After successful completion of each module, you will be able to download the online certificate (PDF) from your BrightSpace Account.


Certificate Programs: After successfully completing all courses within a program, our online learning coordinator will contact you to arrange for delivery of your final certificate and report card.


What system is used for online learning? How is course material provided for online learning?

NAI Online uses a combination of BrightSpace learning platform with Storyline 360, videos and PowerPoint to present class material. Most material is also provided as downloadable and printable PDFs.


How are we assessed for online courses?

Online courses use a combination of quizzes and exams, and project work which are submitted via our online training platform – BrightSpace. Questions may be in the format of multiple choice, true/false, fill in the blanks, short answers. Each course is unique and utilizes the best assessment tools for that material.


How do I register for any course or program?

Individual Modules: On the page of any given certificate online course, fill in the form with your full name, email address, phone number and check off on ‘Agree to the Terms and Conditions of Use for NAI Online learning’. Once the form is filled, you can click on REGISTER ONLINE to pay for the course.

After payment is authorized, a link to the course, along with your log-in information, will be sent to you via email from our Online Learning team. The access for each course will be restricted after 4 weeks.


Certificate Programs: The registration process for programs can be found here. Upon receiving the enrollment form and all documents required for registration, our online coordinator will contact you to complete the registration process.


How long do I have to complete an online certificate course? Can I take multiple courses simultaneously?

Modules are self-paced, but must be completed within 4 weeks of the date of enrollment. This includes completion of all assessments. Learners may choose to take multiple modules simultaneously.

Certificate programs must be completed within the assigned deadline.


What are the start and end dates for certificate programs?

Please see the online calendar for start and end date to the programs including individual term breakdown.


How many terms will it take to complete my program? How many courses per term?

Please see the online term table for the breakdown of each term for all online programs.


Am I allowed to take breaks in between?

Self-funded Students
You may take term(s) off at any time. Please note, once you have started a term, you must complete the modules assigned to you during that term. If you need to take a break from your studies in the middle of the term due to unforeseen circumstances, you have to consult with an NAI Online administrator for options.

Students on government or other financial assistance
You are required to strictly adhere to the start and end date specified on your financial aid application and as such you are not able to take any unscheduled break. You might be able to take more modules in a given term and have a lighter course load in the subsequent terms. Please contact us at 862-842-4200 or onlinelearning@neuageinstitute.com.


Can I work while studying full-time?

Yes – our online program are designed specifically for individuals with busy lives with work and family commitments. The self-pace stream allows learners to manage their own time to balance work, life and studies.


Learners have full control to dedicate weekdays, weeknights or weekends to their studies.


For full-time studies, how many hours do I need to dedicate per day? Per week?

For full-time studies, learners can expect to spend about 20 hours per week towards their studies. For the full schedule of each program, refer to the online term table.


Is financial assistance available for online studies?

Individual Certificate Courses: Government financial aid is not available for individual online certificate courses. Please contact onlinelearning@neuageinstitute.com if you need to discuss payment options.

Certificate Programs: For more information, please contact us at onlinelearning@neuageinstitute.com.


Is a payment plan available? Or do I need to pay in full before starting the program?

Yes – we offer a flexible payment schedule for all online students. Contact us at onlinelearning@neuageinstitute.com to find out more about payment plans with NAI.


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NeuAge Institute

89 Headquarters Plaza North Suite 1202 Morristown, NJ, 07960, USA

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Telephone: 862-842-4200 Toll Free: 855-840-4200 Email: info@neuageinstitute.com
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